The phones are fine. My problem came about with the user guide. In setting up the phone, I tried to follow the guide. I would scroll down to the feature I wanted to set up as the user guide stated. Then it would say push select to save. Every time I did that, it would go back to handset. This occurred with every feature I tried to set up. I called a Clarity technician and told her the problem I was having and she said don't touch select, only press menu for everything. When I did that, I was able to set all the features. Scrape this guide and reprint with only menu selections. I almost sent the phones back. I thought they were broken.